Food complaints like allegations of food poisoning (AFP), allergic reactions or foreign body accusations are an unwelcome but inevitable experience in the world of restaurants, catering and hotels. It’s understandable that it might feel like a bit of a disaster if a food complaint comes your way, but if you know how to deal with it, it can an easier process. Using 10 years of data from our Alert65 software, we’ve put together this guide to take a look at the different types of food complaints, what to do when one comes your way and how to deal with it.

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