Food Complaints

It’s understandable that it might feel like a bit of a disaster if that lands on your doorstep. But it doesn’t have to be. When you choose to work with the team of Food Safety experts at Food Alert, you’ll have us on hand – any time of day or night – to guide you through the process.

Expert support every step of the way

When you receive notice of a food complaint, our team is just a phone call away to advise and deal with it on your behalf, so the burden is lifted right off you!

We’ll contact the guest involved, discuss their experience, and gather all the relevant information needed for an investigation. Then we’ll take the time to chat with you and your staff to establish preparation methods as well as flagging up any areas of concern that might come up further down the line. 

Then you’ll get a thoroughly researched action plan that we’ll roll out with you and your team, as well as communicating with your customer to let them know the findings of the investigation. All of this, along with detailed case tracking is visible to you via our Alert65 Food Complaints module. 

And we’re always just at the end of a phone throughout the whole process so you’ve got the peace of mind that a dedicated team of experts are looking out for you!