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480+
Managed and tenanted pubs throughout London and South East
15,000+
Digital checklists assigned and completed
Food Complaints
Allegations of food poisoning (AFPs), allergic reaction or contamination accusations are an unwelcome but occasional experience in the world of restaurants, catering and hotels.
It’s understandable that it might feel like a bit of a disaster if that lands on your doorstep. But it doesn’t have to be. When you choose to work with the team of Food Safety experts at Food Alert, you’ll have us on hand – any time of day or night – to guide you through the process.
Expert support every step of the way
When you receive notice of a food complaint, our team is just a phone call away to advise and deal with it on your behalf, so the burden is lifted right off you!
We’ll contact the guest involved, discuss their experience, and gather all the relevant information needed for an investigation. Then we’ll take the time to chat with you and your staff to establish preparation methods as well as flagging up any areas of concern that might come up further down the line.
Then you’ll get a thoroughly researched action plan that we’ll roll out with you and your team, as well as communicating with your customer to let them know the findings of the investigation. All of this, along with detailed case tracking is visible to you via our Alert65 Food Complaints module.
And we’re always just at the end of a phone throughout the whole process so you’ve got the peace of mind that a dedicated team of experts are looking out for you!
Discover how we can help your business
What Our Clients Say
There’s nothing like a personal recommendation. Hear from the range of hospitality businesses we partner with and discover how having our team on your side can take the pressure of safety compliance away from you and let you get back to running your business.
Pantechnicon
Restaurant Complex
Pantechnicon group is a five storey Nordic and Japanese dining arcade which opened last year in Belgravia, a London neighbourhood known for its Michelin-starred restaurants.
Find out more
Davy’s
Bars
Davy’s has been selling fine and specially selected wines to bars and wholesalers across London for more than 150 years.
Find out more
Neat Burger
Restaurants & Cafes
Neat Burger is an international, vegan burger restaurant, backed by Formula One World Champion, Lewis Hamilton who has championed replacing meat with plant-based products.
Brands We Protect
From internationally recognised brands with sites all over the country to small, family-run independent businesses, our team of experts and customisable software can help.
Take a look at our other services
There’s plenty more the experts at Food Alert can help you with. Find out exactly how we can support your business to be safe and client.