Food Complaints Management

Food Alert / Software / Food safety management software- Alert65 / Food Complaints Management

Alleged food poisoning, allergic reaction or contamination complaints are an unwelcome part of any hospitality business owners’ world. While they do happen from time to time, reporting, investigating and putting them right doesn’t have to send your day completely off track.

Our Food Complaints Management module allows you to log the details of a case, record actions you and your team take to investigate and upload any documents to support your case.

All the most important information stored digitally, in one central location
Unlimited upload of documents and evidence against separate allegations
Build customised reports for your own management reporting and for any investigations

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Desktop & App Solution

Our solutions are suitable for all hospitality business types, sizes and budgets.

Record and track food related complaints including allergic reactions. Identify trends across your business.

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How can Digital Food Complaints Management help your business?

Say goodbye to unwieldy paper trails, complaint files and days spent collecting evidence. Our Food Complaints Management module allows you to collect everything in one place so your investigations can run as smoothly as possible and you’ve got every bit of evidence to hand, whenever you need it.

Your digital case log

Create a case log for each specific allegation and record all the important information, case by case.

Track case progress

Track what stage each case is at; what actions need to be completed and who owns them.

Record comments

There’s unlimited space for you to record comments and statement against an individual case.

Upload supporting documents

Keep all the relevant information in one, easy-to-access place against each record.

Monitor and manage

Leave nothing to chance and monitor what remedial action has been put in place and its status.

Report and go

Build and schedule summary reports for your own records and to help with EHO investigations.

Software built to meet your business’ demands

User-friendly navigation

We’ve designed Alert65 to be as intuitive and easy-to-navigate as possible. Get your compliance in order in just a few simple clicks.

Customised to your needs

Alert65 can be customised to match your exact requirements, so the way you work doesn’t need to change to suit the software – it’s flexible to suit you, as standard.

Enhanced reporting

Generate your own custom reports and get the views of your business you need. The enhanced reporting features include a report scheduler and a customisable reporting dashboard.

Have you seen our other Solutions?

We know that no two hospitality businesses are the same. Alert65 can be built to suit the unique specifications of your business, so why not browse what other software solutions we have available to help boost your business.

Allergens Management

The easiest way to track and trace allergens. Log allergens against each dish and update as needed to create a paperless trail.

Find out more

Checklists

Your to-do list and compliance checks, streamlined. Create and manage checklists that are bespoke to your business, so all of your tasks are collected in one place.

Find out more

Supplier and Contractor Management

Manage your supply chain in a click. Record key information and certification for all your suppliers and contractors, on any device.

Find out more

Digital Safety Policies

Create live policies, bespoke to your specific business practices that can be tweaked whenever needed and distributed to anyone in your business.

Find out more

Brands We Protect

Helping over 6,000 hospitality businesses take care of their food safety and health & safety compliance. From local cafés and bars to national and global restaurant and hotel chains, Food Alert is the hospitality industry’s trusted partner of choice.